1. Order Processing Time
- All orders are processed within 1–3 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
- If we experience a high volume of orders or unexpected delays, processing time may be extended. We will notify you if there are significant delays.
2. Shipping Methods & Delivery Times
Delivery times vary based on your location and the shipping method selected at checkout.
Estimated delivery times:
- Domestic/Local Orders: 3–7 business days
- International Orders: 7–21 business days
These are estimates and not guaranteed. Shipping delays may occur due to customs inspection, courier issues, or unforeseen circumstances.
3. Shipping Rates
Shipping costs are calculated at checkout based on:
- Destination
- Package weight/size
- Selected shipping method
Some orders may qualify for free shipping (if offered during promotions or stated on the product page).
4. Order Tracking
Once your order has shipped, you will receive:
- A shipping confirmation email
- A tracking number (if available from the carrier)
Tracking information may take up to 48 hours to update.
5. Customs, Duties & Taxes (International Orders)
International shipments may be subject to:
- Customs fees
- Import duties
- VAT or other taxes
These charges are the responsibility of the customer.
huaxingsu.com is not responsible for customs delays or additional fees.
6. Incorrect or Incomplete Addresses
Please verify your shipping address carefully before completing checkout.
We are not responsible for:
- Delays caused by incorrect addresses
- Packages lost due to incomplete/invalid address information
If the package is returned to us, we can reship it, but additional shipping fees may apply.
7. Lost, Missing, or Stolen Packages
Once an order has been marked as delivered by the carrier, we are not responsible for:
- Lost packages
- Theft after delivery
- Missing parcels after confirmation
If your package is lost during transit (not delivered), please contact us at huaxingsupplychaincolimited@outlook.com, and we will assist you in opening a claim with the carrier.
8. Damaged Packages
If your order arrives damaged:
- Take clear photos of the item and packaging
- Contact us within 48 hours at huaxingsupplychaincolimited@outlook.com
We will review the case and may provide:
- Replacement
- Store credit
- Refund (depending on the situation)
9. Pre-Order & Backorder Shipping
Orders containing pre-order or backorder items will be shipped once all items are available unless otherwise stated.